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How We Protect Your Privacy at bons888

When you open your account with us, we take your personal information seriously.

Clear data handlingAccount security measuresYour control over informationHow to request access

What We Collect and Why

bons888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register, we collect your name, email address, phone number, and identity verification details required by local law. Payment information — the Touch 'n Go, GrabPay, Boost dan FPX accounts you link to your wallet — is processed securely through encrypted channels and stored only

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as transaction records. We also collect device information, gameplay history, and account activity logs to detect fraud, prevent misuse, and fulfil regulatory obligations where applicable. Access and eligibility depend on local law and are available where local law permits. Your data is retained for as long
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as your account remains active, plus a period required for legal compliance and dispute resolution.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

GET IN TOUCH

How to Contact Us About Your Privacy

Questions about how your data is handled? Our support team is ready to assist. Reach out through the channels below — we respond to privacy inquiries and data requests within the timeframe…

Email Support Send your privacy request or data inquiry to our support email. We log all requests and respond with details on what information we hold about your account.

In-Account Messaging Use the support chat within your account lobby. Start a conversation and our team will guide you through accessing, updating, or deleting your personal information.

Account Settings Update your contact details, email address, and communication preferences directly in your account dashboard. Changes take effect immediately across all platforms.

SECURITY & HANDLING

How We Secure and Use Your Data

Your account information is encrypted during transmission and stored on secure servers with restricted access.

Data Encryption

All personal and payment information travels over encrypted connections. Your data at rest is stored in secured, access-restricted environments with regular security audits.

Fraud Monitoring

Our systems scan every transaction and login for suspicious patterns. If we flag unusual activity, we contact you immediately so you can verify or dispute the action.

No Third-Party Sales

We do not sell your personal information to advertisers, data brokers, or unrelated companies. Your data remains within bons888 unless legally required to share it.

Payment Tokenisation

When you link Touch 'n Go, GrabPay, Boost dan FPX to your wallet, we store a secure token, not your actual account credentials. This reduces exposure if our systems are breached.

Access & Correction

You can request a copy of all data we hold about you, and correct or update any inaccurate information through your account settings or by contacting support.

Retention & Deletion

Account data is retained as long as your account is active, plus a legal hold period. You may request account closure and data deletion, subject to ongoing regulatory obligations.

Your Privacy Questions Answered

We know privacy can feel complex. Below are the questions we hear most often from players in Kuala Lumpur, George Town, and across Malaysia. If your question isn't here, our support team is ready to help.

When you close your account, your personal and payment information is marked inactive. We retain it for the period required by law to handle disputes, refunds, and tax compliance. After that retention period, your data is securely deleted unless you request otherwise or legal obligations require us to keep it.

Yes. Contact our support team with a data access request, and we will provide a complete record of your name, email, phone, account activity, deposit and withdrawal history, and any documents we collected for verification. This is your right under applicable data protection law.

Your Touch 'n Go, GrabPay, Boost dan FPX details are encrypted during transmission and tokenised when stored. We never retain your full credentials—only a secure reference code. Payment processors handle the actual transaction, and we only receive a confirmation.

We share data only when legally required—such as with tax authorities or law enforcement. We do not sell, rent, or trade your personal information with marketers, brokers, or third-party platforms for any reason.

We retain account logs, transaction history, and gameplay data for the duration of your account and for the period required by applicable regulations afterward. This helps us detect fraud, resolve disputes, and meet legal obligations. You can download or request your activity history at any time.

Contact our support team immediately. Our fraud team will investigate, verify your identity, and reverse any unauthorised transactions if confirmed. We also recommend updating your password and checking if your email or linked payment methods have been compromised elsewhere.

Log into your account and go to Account Settings. You can update your email, phone number, and personal details directly. For changes to identity verification documents or other sensitive information, contact support to guide you through the secure update process.

How We Protect Your Privacy at bons888

How to Contact Us About Your Privacy

How We Secure and Use Your Data

Data Encryption

Fraud Monitoring

No Third-Party Sales

Payment Tokenisation

Access & Correction

Retention & Deletion

Your Privacy Questions Answered

01 What happens to my data if I close my account?

02 Can I see what personal information bons888 has on me?

03 How is my payment information kept safe?

04 Will bons888 share my data with anyone else?

05 How long do you keep my account activity records?

06 What if I notice suspicious activity on my account?

07 How do I update or correct information in my profile?

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